Kompanion Bank Receives Gold Certificate from CERISE+SPTF

Kompanion Bank received the Gold Certificate of Compliance with Client Protection Principles from CERISE and SPTF. 

Client protection is at the heart of corporate social responsibility, which is why Kompanion Bank strives to create financial services that not only meet the needs of clients but also contribute to their well-being and sustainable development. The Bank's products and services help clients manage everyday needs, seize opportunities, and achieve their goals. 

A testament to this is the successful completion of an independent certification from CERISE+SPTF, which proves compliance with client protection principles. Kompanion Bank received the Gold Certificate, the highest rating, confirming that the Bank adheres to the best global practices in client rights protection. The Client Protection Pathway outlines the steps financial institutions can take to implement necessary client protection practices and inform investors of their achievements.

There are 8 client protection principles that CERISE+SPTF uses to conduct audits. Kompanion Bank has proven compliance in all categories, namely:

1. Appropriate Product Design and Delivery: Kompanion Bank develops financial products that accurately meet the needs of their clients.
2. Prevention of Over-indebtedness: The bank takes measures to ensure their clients do not end up in situations of excessive debt.
3. Transparency: Kompanion Bank ensures full transparency of all terms and conditions of their financial products so clients can make informed decisions.
4. Responsible Pricing: The bank sets fair and reasonable rates for their services.
5. Fair and Respectful Treatment: Kompanion Bank always treats their clients with respect and fairness.
6. Data Privacy: The bank protects the confidentiality and security of their clients' data.
7. Mechanisms for Complaint Resolution: Kompanion Bank provides effective mechanisms for resolving complaints so their clients can quickly and conveniently address any issues.
8. Governance and Human Resources: The bank implements best practices in governance and human resources policies aimed at protecting client rights.

Receiving the Gold Certificate confirms that Kompanion Bank’s clients can be confident in the safety and fairness of the financial services provided. This strengthens trust in the Bank and promotes long-term and mutually beneficial cooperation. Kompanion Bank adheres to the best global practices in client rights protection and social responsibility.

CERISE+SPTF is a joint venture of two leading global organizations dedicated to social and environmental performance management. The Social Performance Task Force (SPTF), founded in 2005, created and regularly updates the Universal Standards for Social and Environmental Performance, which serve as an essential tool for financial institutions committed to social responsibility and sustainable development.